Our Process
Here is what to expect from Serendipity Acres
Take your time to browse available puppies. Sue will answer any questions you may have. We track and record all communications to ensure a safe and smooth transaction. Feel free to call us, email us, text message us, you name it. We are here for you.
We do as much interviewing and questioning to make sure our puppies go to the homes best suited for the breeds’ temperament and energy level. Our goal is to match a puppy’s personality with a person’s lifestyle. An extremely active puppy needs to be in a home that will give lots of stimulation. Check out our Buyers Questionnaire.
At Serendipity Acres we require a deposit of $500. The deposit is non-refundable. However, if we can not provide a healthy puppy at pickup, it is 100% refundable. Please note that transferring or selling your puppy is strictly prohibited. Please fill out the Buyers Questionnaire first.
Once we have received your deposit, Sue will be sending you weekly photos and milestone updates of the puppies. This is typically when you pick your puppy or arrange for a home visit.
Our local family veterinarian visits our puppies in-house. We pay extra for this service so our puppies do not have to leave our facilities. The vet does a full examination including hips, eyes, heart and the first vaccination and deworming.
Yes! It's time to be united with your fur baby. By this point in time, your travel arrangements have been made. At the time of delivery you will be presented with our puppy package. Sue will pack you with essentials that will help you in transition.
Water Bottle
We will give you and fill a travel water bottle of the water your baby has been use too. Our thinking is one less change on the big day is best. You can bring along with you a empty bottle so we can fill it giving you more water for a few days while adjustment happens in your baby's life.
Food
We feed Royal Canin and purine pro plan we will pack you our mixture and give you coupons plus food for days.
Blanket
A blanket that has all of our familiar smells.
30 Day Pet Insurance
First, we'd like to thank you for trusting in us. We ask of you in return for all of our hard work and dedication to please take a minute of your time to provide us with your honest feedback and rate our service. We appreciate every level of feedback you may provide.